CASE STUDY:
SharePoint Strategy and SharePoint Online Initiation
Aviation Services Provider delivers business content to remote airport workers with SharePoint Online
Business Challenge
- SharePoint site structure was designed around geographical regions which made maintenance difficult due to the frequent local changes
- Key information was collected via phone calls, emails and faxes. Records were stored in physical boxes
- Client had minimal in-house IT resources with limited SharePoint experience
- Users relied on folder navigation to locate documents and lists
- Field-level security was not implemented in a consistent manner which made provisioning of new stations (local offices) difficult
Solution
- Redesigned site structure around subject-matter as opposed to geographic interests (reduced SharePoint sites from 72 to 6)
- Designed enterprise metadata taxonomy
- Standardized security model based on metadata taxonomy
- Setup workflow that allows station leaders to review and approve all content related to their station
Benefits & ROI
- Centralized management of content and access
- Single point of management for key enterprise-wide accessible documents
- Ability to locate content by leveraging metadata as opposed to trial-and-error folder navigation
- Improved content security at a more granular level
- Solved inconsistencies across the enterprise – documents are managed centrally, but business SME’s are still empowered to curate their own content libraries
- Rebalanced workload within IT by delegating management of document approvers to qualified business SME’s
