AlitekWatch
How AlitekWatch Helps You Identify and Resolve Not-So-Obvious Issues in Your OpenText System
Performance issues are some of the hardest problems to diagnose. Sometimes your system slows down gradually, and by the time users start reporting it, the root cause is buried. Without the right tools, these not-so-obvious issues can take weeks to uncover, let alone fix. With AlitekWatch, you can identify these slowdowns early, preventing long downtimes and keeping your system running smoothly. Here’s how it works:
Scenario 1: Without AlitekWatch
Over the course of two weeks, reports start to trickle in that OpenText Content Server (OTCS) seems slower than usual. You:
- Spend days digging through OTCS logs, timing logs, and watching live resource consumption hoping to find something that points to the cause.
- After days of frustration, you decide to do a full environment reboot, hoping it fixes the issue.
- The reboot works, and the system seems faster, but you still don’t know why the slowdown occurred or how to prevent it from happening again. And you have no measurable proof that the system is faster than before.
Time from onset to resolution: 2.5 weeks, and no one’s sure when the issue really started.
Scenario 2: With AlitekWatch
Here’s how the same situation plays out with AlitekWatch:
- You receive a notification that the SQL server average CPU usage is above the configured threshold.
- You log into the AlitekWatch console and notice that the SQL CPU usage has been creeping up steadily over the past three days.
- You alert the DBA, who discovers that some transaction tables have filled up, causing the database to constantly autogrow. To compound this, the autogrowth settings were misconfigured, which slows down the system.
- The DBA adjusts the autogrowth settings and restarts the SQL server, resolving the issue and preventing future slowdowns.
Time to resolution: 4 days, with the root cause identified and a permanent solution in place.
The Alitek Watch Advantage:
- Proactive Alerts: Alitek Watch notifies you when something is off – before users even notice.
- Client-Specific Thresholds: Customize alerts based on your system’s needs, ensuring you get notified when it matters most.
- Historical Data and Metrics: With detailed metrics, you can see how system performance changes over time, allowing you to identify trends and spot issues early.
- Faster Resolution: Instead of spending additional cycles troubleshooting, you’ll resolve issues quickly with a clear view of the root cause.
- Permanent Solutions: With Alitek Watch’s insights, you don’t just fix the symptoms – you address the underlying cause to prevent future problems.
Real-World Example: Resolving Slowdowns Before They Escalate
In this case, AlitekWatch spotted an issue with SQL CPU usage days before users even started noticing slowdowns. By catching the problem early, you were able to resolve it quickly and prevent a more wide spread issue. Not only did this save time, but it also meant fewer disruptions for users – all thanks to proactive monitoring.
Stop Guessing, Start Solving
When it comes to not-so-obvious issues like system slowdowns, relying on logs and reactive troubleshooting can leave you in the dark. With AlitekWatch, you’ll know what’s happening in your system – and how to fix it – before the issue becomes a real problem.
