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Managed Services

for OpenText & Microsoft

AlitekWatch provides comprehensive, ongoing support, maintenance, and monitoring services for OpenText and Microsoft EIM, including…

  • OpenText Content Suite
  • OpenText Capture (Intelligent Capture / Captiva)
  • OpenText Extended ECM (xECM)
  • OpenText InfoArchive
  • Documentum
  • Microsoft SharePoint & OneDrive
Empower Administrators to work more efficiently & effectively
Proactively avoid outages & performance issues and respond quickly
More cost effective and flexible than hiring more Administrators

Empower Administrators

  • Notifications & alerts about system issues or outages
  • Automated management reporting for SLA, performance, capacity planning, licensing, and more…
  • All your system and performance metrics in one place (including multiple environments or platforms)
  • Automation of recurring corrective actions
  • Access to assistance & expertise on request

Don’t wait for problems to escalate

  • 24×7 automated monitoring of platform-specific services & features– things that infrastructure monitoring doesn’t even know about.
  • Diagnostic data gathered continuously to reduce the meantime to resolution when there is an issue
  • Notifications & alerts can be routed to your ticketing system
  • Be alerted to potential or current performance issues and address them before users and business processes are impacted

Cost effective

  • Multiple subscription options provide the level of support you need, whether on-request or managed by our team
  • Support subscription available for a fixed price to enable multi-year budgeting with no surprises
  • Our Premium subscription is less expensive than hiring additional experienced administrators while providing unlimited support and access to a team of experienced administrators and developers
  • Automated monitoring empowers your current administrators and reduces the need for hiring an additional resource
  • Purpose-built EIM monitoring software is more cost effective than customizing in-house infrastructure monitoring tools
  • Get help with application enhancements, fixes, and additions

AlitekWatch Subscriptions

Monitoring  is the foundation of our support model and is included in all subscription levels. Get the subscription level that is right for you.

* Prices based on a 3-year subscription, paid annually, for OpenText Capture platform in a production environment with a single Capture instance

Contact us for more information about subscriptions and pricing

Support services included with Premium

  • Unlimited platform & application support hours
  • Hands-on platform support & issue resolution
  • Proactive maintenance
  • OpenText support ticket coordination
  • Patch planning & installation
  • Expert advice for general inquiries
  • Monthly status call

Examples of services available a la carte (all subscriptions)

  • Application enhancements
  • Functional administration
  • User management
  • Permissions management
  • Upgrade planning
  • Platform updates & major version upgrades
  • Performance benchmark
  • Performance/load testing
  • Regularly scheduled index backups
  • Adding automation of corrective actions
  • Adding new monitoring tests/metrics/dashboards/reports

Automated EIM Monitoring

Monitoring is the foundation of our support services. Our monitoring software is agent-less, secure, and included in the price of all subscriptions.

Monitoring includes:

  • Monitoring platform installation, configuration, administration, and hosting
  • Out-of-the-box platform-specific tests and metrics crucial to the health and & performance of your platform
    • Performed every 5-10 minutes
    • OpenText Content Suite: 50+ automated tests; 85+ dashboard metrics
    • OpenText Capture: 50+ automated tests; 40+ dashboard metrics
    • Documentum: 90+ automated tests; 50+ dashboard metrics
    • Microsoft: 50+ automated tests; 30+ dashboard metrics
  • Alerts & notifications (routable to your ticketing system)
  • Automation of corrective actions
  • One system to monitor multiple, leading EIM platforms
  • On-line Console with Dashboard and reports (with Standard subscription)

”Since 2019, I have worked with Alitek Premium Services on multiple projects and implementations. The level of communication, documentation, and support provided by APS is above and beyond in comparison to my experience with other software implementations and support services. Alitek's day-to-day support is very responsive and efficient, with most issues resolved within 24 hours. They answer my questions directly and in a way that I understand. I look forward to our regular meetings and anticipate working with Alitek Premium Services for many years to come.

Native CorporationRecords Manager

”The Alitek Staff is well informed and able to speak to issues when we have questions. They provide better knowledge than we get when we contact OpenText directly. I can't think of any area where we have had a need that was not resolved in a professional and timely manner.

Electrical Generation & Distribution CompanyIT Director

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