Hosted OpenText Application Support

By November 18, 2021November 23rd, 2021Uncategorized

CASE STUDY:

Hosting & Support for OpenText Extended ECM

Financial Services Provider relies on Alitek to support CORE Banking Systems’ digital transformation and improve the organization’s ROI

0

Reduced Operational Costs through improved performance and reliability

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Eliminated interruptions so IT resources can focus on core systems and infrastructure

Business Challenge

  • New OpenText Extended ECM environment was a critical business system to the client’s FinTech ecosystem and required consistent availability and user support
  • The client needed a solution to support integrations with their core banking systems and ingestion of business content from data providers
  • Internal resources required outside support for end-user training and effective document management
  • Internal IT infrastructure team lacked the knowledge and bandwidth needed for the integration, deployment, and ongoing user support of the new platform/solution

Solution

  • Regular, proactive monitoring and management of the OpenText Content Server infrastructure
  • Designed a customized Alitek Premium Services (APS) solution for the combined ECM solution and infrastructure
  • Provided a stable and reliable solution environment with 24/7 system monitoring and administration of Extended ECM platform
  • Enabled direct access to the managed service provider that monitors, supports, and manages the customer’s infrastructure (network, servers, databases, and security)
  • Provided access to service ticket system enabling IT resources to initiate and monitor their support requests

Benefits & ROI

  • Increased efficiency by providing an integrated team of implementation, support, and hosting experts
  • Eliminated interruptions allowing client IT resources to focus on core banking systems and infrastructure initiatives, and end-user training
  • Deeper troubleshooting and enhancement capabilities via direct access to integrated team of experts
  • Reduced operational costs by improving performance and reliability of existing environment 
  • Enabled seamless service and faster resolutions through single vendor infrastructure and application support