Hosted OpenText Application Support

By November 18, 2021November 23rd, 2021Uncategorized


Hosting & Support for OpenText Extended ECM

Financial Services Provider relies on Alitek to support CORE Banking Systems’ digital transformation and improve the organization’s ROI


Reduced Operational Costs through improved performance and reliability


Eliminated interruptions so IT resources can focus on core systems and infrastructure

Business Challenge

  • New OpenText Extended ECM environment was a critical business system to the client’s FinTech ecosystem and required consistent availability and user support
  • The client needed a solution to support integrations with their core banking systems and ingestion of business content from data providers
  • Internal resources required outside support for end-user training and effective document management
  • Internal IT infrastructure team lacked the knowledge and bandwidth needed for the integration, deployment, and ongoing user support of the new platform/solution


  • Regular, proactive monitoring and management of the OpenText Content Server infrastructure
  • Designed a customized Alitek Premium Services (APS) solution for the combined ECM solution and infrastructure
  • Provided a stable and reliable solution environment with 24/7 system monitoring and administration of Extended ECM platform
  • Enabled direct access to the managed service provider that monitors, supports, and manages the customer’s infrastructure (network, servers, databases, and security)
  • Provided access to service ticket system enabling IT resources to initiate and monitor their support requests

Benefits & ROI

  • Increased efficiency by providing an integrated team of implementation, support, and hosting experts
  • Eliminated interruptions allowing client IT resources to focus on core banking systems and infrastructure initiatives, and end-user training
  • Deeper troubleshooting and enhancement capabilities via direct access to integrated team of experts
  • Reduced operational costs by improving performance and reliability of existing environment 
  • Enabled seamless service and faster resolutions through single vendor infrastructure and application support