CASE STUDY:
Hosting & Support for OpenText Extended ECM
Financial Services Provider relies on Alitek to support CORE Banking Systems’ digital transformation and improve the organization’s ROI
Business Challenge
- New OpenText Extended ECM environment was a critical business system to the client’s FinTech ecosystem and required consistent availability and user support
- The client needed a solution to support integrations with their core banking systems and ingestion of business content from data providers
- Internal resources required outside support for end-user training and effective document management
- Internal IT infrastructure team lacked the knowledge and bandwidth needed for the integration, deployment, and ongoing user support of the new platform/solution
Solution
- Regular, proactive monitoring and management of the OpenText Content Server infrastructure
- Designed a customized Alitek Premium Services (APS) solution for the combined ECM solution and infrastructure
- Provided a stable and reliable solution environment with 24/7 system monitoring and administration of Extended ECM platform
- Enabled direct access to the managed service provider that monitors, supports, and manages the customer’s infrastructure (network, servers, databases, and security)
- Provided access to service ticket system enabling IT resources to initiate and monitor their support requests
Benefits & ROI
- Increased efficiency by providing an integrated team of implementation, support, and hosting experts
- Eliminated interruptions allowing client IT resources to focus on core banking systems and infrastructure initiatives, and end-user training
- Deeper troubleshooting and enhancement capabilities via direct access to integrated team of experts
- Reduced operational costs by improving performance and reliability of existing environment
- Enabled seamless service and faster resolutions through single vendor infrastructure and application support
