CASE STUDY:
Digital Transformation Strategy
Commercial Real Estate organization streamlines information management processes to improve operations.
Business Challenge
- As the oldest family-owned CRE organization in New York City, our client manages information on buildings dating back over a century, which they develop, build, own, and manage
- The client had a recent implementation of OpenText’s Content Server, with a small user base and limited adoption
- The client saw EIM as a competitive advantage in a document-centric industry
- Focusing on its content-centric business processes, the client strived for greater agility and efficiency through effective EIM, in addition to expanding interaction with its user base
Solution
- Defined quick-wins to immediately improve information management, using existing toolset
- Built a multi-year EIM program roadmap, outlining individual projects and known dependencies
- Provided budgetary estimate for EIM program rollout and expected benefits
- Aligned current technology with identified business needs
- Identified most cost effective way to meet future business needs, between software acquisition and process changes
- Implemented an EIM steering committee to guide all future technology and process changes
Benefits & ROI
- Identified information touchpoints between key business processes and defined projects to improve information access and visibility
- Enabled business to make long-term decisions based on roadmap and budgetary estimates
- Identified current manual or paper-based processes that will be automated and streamlined, to improve their ongoing operational efficiency
- Reduced cost and improved support for platform maintenance
