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Digital Transformation Strategy

By February 10, 2021May 12th, 2022Uncategorized


Digital Transformation Strategy

Commercial Real Estate organization streamlines information management processes to improve operations.


Improve operational outcomes through information management streamlining


Align information processes and systems to key business activities

Business Challenge

  • As the oldest family-owned CRE organization in New York City, our client manages information on buildings dating back over a century, which they develop, build, own, and manage
  • The client had a recent implementation of OpenText’s Content Server, with a small user base and limited adoption
  • The client saw EIM as a competitive advantage in a document-centric industry
  • Focusing on its content-centric business processes, the client strived for greater agility and efficiency through effective EIM, in addition to expanding interaction with its user base


  • Defined quick-wins to immediately improve information management, using existing toolset
  • Built a multi-year EIM program roadmap, outlining individual projects and known dependencies
  • Provided budgetary estimate for EIM program rollout and expected benefits
  • Aligned current technology with identified business needs
  • Identified most cost effective way to meet future business needs, between software acquisition and process changes
  • Implemented an EIM steering committee to guide all future technology and process changes

Benefits & ROI

  • Identified information touchpoints between key business processes and defined projects to improve information access and visibility
  • Enabled business to make long-term decisions based on roadmap and budgetary estimates
  • Identified current manual or paper-based processes that will be automated and streamlined, to improve their ongoing operational efficiency
  • Reduced cost and improved support for platform maintenance