Plan, Maintain, and Extend Your Existing EIM Environment
APS can extend your IT staff’s capabilities by leveraging our highly experienced team of EIM professionals. Our team can outsource the administration, support, and maintenance of your new and existing EIM systems. Let us help you plan, maintain and extend your IT environment.
We can also provide an offering that is tailored to your unique requirements.
We offer APS for leading EIM platforms:
- Documentum
- OpenText
- SAP
- SharePoint / Office365
| APS Support Plans | Silver | Gold | Platinum | ||||
|---|---|---|---|---|---|---|---|
| Monthly Support Hours Included | Unlimited | Unlimited | Unlimited | ||||
| Support Tier | 3rd Tier | 2nd Tier | 2nd Tier | ||||
| Expert Advice for Issue Resolution | ✓ | ✓ | ✓ | ||||
| Initial Health Check Report | ✓ | ✓ | ✓ | ||||
| Annual License Compliance Review | ✓ | ✓ | ✓ | ||||
| Work Orders | ✓ | ✓ | ✓ | ||||
| Monthly Conference Call | ✓ | ✓ | ✓ | ||||
| Hands-On Issue Resolution | ✓ | ✓ | |||||
| Hands-On Application Support | ✓ | ✓ | |||||
| Vendor Ticket Coordination | ✓ | ✓ | |||||
| Proactive Maintenance | ✓ | ✓ | |||||
| Monthly Health Check Update Report | ✓ | ✓ | |||||
| Installation of Patches | ✓ | ✓ | |||||
| Minor Version Updates | ✓ | ✓ | |||||
| Major Product Version Upgrades | ✓ | ||||||
| Weekly Ticket Review Call | ✓ | ||||||
| Project Support/Participation | ✓ | ||||||
| Database Support | ✓ | ||||||
| Server Support | ✓ |
| APS Support Plans | Silver |
|---|---|
| Monthly Support Hours Included | Unlimited |
| Support Tier | 3rd Tier |
| Expert Advice for Issue Resolution | ✓ |
| Initial Health Check Report | ✓ |
| Annual License Compliance Review | ✓ |
| Work Orders | ✓ |
| Monthly Conference Call | ✓ |
| Hands-On Issue Resolution | |
| Hands-On Application Support | |
| Vendor Ticket Coordination | |
| Proactive Maintenance | |
| Monthly Health Check Update Report | |
| Installation of Patches | |
| Minor Version Updates | |
| Major Product Version Upgrades | |
| Weekly Ticket Review Call | |
| Project Support/Participation | |
| Database Support | |
| Server Support | |
| Learn More | Learn More |
| APS Support Plans | Gold |
|---|---|
| Monthly Support Hours Included | Unlimited |
| Support Tier | 2nd |
| Expert Advice for Issue Resolution | ✓ |
| Initial Health Check Report | ✓ |
| Annual License Compliance Review | ✓ |
| Work Orders | ✓ |
| Monthly Conference Call | ✓ |
| Hands-On Issue Resolution | ✓ |
| Hands-On Application Support | ✓ |
| Vendor Ticket Coordination | ✓ |
| Proactive Maintenance | ✓ |
| Monthly Health Check Update Report | ✓ |
| Installation of Patches | ✓ |
| Minor Version Updates | ✓ |
| Major Product Version Upgrades | |
| Weekly Ticket Review Call | |
| Project Support/Participation | |
| Database Support | |
| Server Support | |
| Learn More |
| APS Support Plans | Platinum |
|---|---|
| Monthly Support Hours Included | Unlimited |
| Support Tier | 2nd |
| Expert Advice for Issue Resolution | ✓ |
| Initial Health Check Report | ✓ |
| Annual License Compliance Review | ✓ |
| Work Orders | ✓ |
| Monthly Conference Call | ✓ |
| Hands-On Issue Resolution | ✓ |
| Hands-On Application Support | ✓ |
| Vendor Ticket Coordination | ✓ |
| Proactive Maintenance | ✓ |
| Monthly Health Check Update Report | ✓ |
| Installation of Patches | ✓ |
| Minor Version Updates | ✓ |
| Major Product Version Upgrades | ✓ |
| Weekly Ticket Review Call | ✓ |
| Project Support/Participation | ✓ |
| Database Support | ✓ |
| Server Support | ✓ |
| Learn More |
Add-ons
- Automated Application Monitoring
- Disaster Recovery
- Security Audit
- Quality Assurance Testing & Reporting
- Post-launch Hypercare
- Functional (User) Training
- Designated Support Agent (Platinum Only)
- Communication Planning
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