Proactive Support, Maintenance, and Hosted Monitoring

Ensuring the seamless operation & performance of your Enterprise Information Management (EIM) platforms is crucial to supporting important business operations.

We specialize in providing comprehensive, ongoing support, maintenance, and monitoring services for leading EIM platforms, including OpenText Content Server/xECM, Documentum, Intelligent Capture, and more.

The Challenge: Post-Implementation Support & Sustainability

Many successful EIM implementations face the common challenge of trouble-free sustainability after go-live. Despite initial success, systems often encounter issues and troubling down-time due to inadequate support and monitoring.

Relying solely on infrastructure monitoring tools like SolarWinds or Splunk, along with a part-time administrator, is insufficient to address the evolving needs of advanced EIM ecosystems.

Our Solution: Comprehensive Monitoring and Support

We can make your post-implementation sustainability trouble-free with our proactive monitoring, support, and management services. Our APS team has deep experience and expertise with leading EIM platforms to ensure the continued success of your implementation.

Even after a successful implementation there may still be work to be done. We can help you finish up or add functionality or features that may have not made it into the initial release or make enhancements and changes later.

Key Features:

1. Proactive Monitoring and Management: We provide platform-specific insight to your EIM platforms and applications that conventional infrastructure monitoring cannot. This can prevent potential issues before they impact operations and notify you before users start calling or even notice there may be a problem. Available as a hosted solution or on-premises.
2. Experienced EIM Team: Access support from our APS team of experienced EIM administrators, architects, and developers who are well-versed in the intricacies of OpenText Content Server/xECM, Documentum, Intelligent Capture, and other leading EIM platforms.
3. Flexible Deployment Options: Whether your EIM solution is on-premises, in the cloud, or you are considering migrating to the cloud, we have solutions to meet your requirements.
4. Staff Augmentation or Full Management: Choose the level of support that suits your needs. We can augment your existing administrative and support staff or take full responsibility for managing your EIM environments.
5. Automated Monitoring: Benefit from our hosted, automated monitoring services that match your support preferences. From minimal intervention to fully managed services, we offer options to align with your operational preferences. Monitoring can also be implemented and supported in your datacenter or private cloud.