Plan, Maintain, and Extend Your Existing EIM Environment
At Alitek we understand our customers face business challenges every day in maintaining and supporting their EIM infrastructure. Alitek Premium Services (APS) offers solutions to help alleviate and eliminate these obstacles.
Alitek’s APS service offering is designed to help you plan, maintain, and extend your existing EIM platform while giving you peace of mind in the ongoing stability of business-critical environments. Our team of experts have developed a series of tools and processes designed to keep your critical systems stable and performing well.
We offer APS for leading EIM platforms:
- Documentum
- OpenText
- SAP
- SharePoint / Office365
Our Base Package offers:
| Unlimited Support Hours | |
| Monthly Conference Call | |
| Hands-on Issue Resolution | |
| Expert Advice for General Inquiries | |
| Annual License Compliance Review | |
| Hands-on Application Support | |
| Proactive Maintenance | |
| Vendor Ticket Coordination | |
| Channel for Opening Work Orders |
Add-ons
- System health check report
- Installation of patches
- Installation of minor version updates
- Hourly/daily/weekly/monthly system checks
- Weekly review calls
- Performance benchmark
- Performance/load testing
- Daily/weekly/monthly/quarterly index backups
- User management (adding/removing)
- Permissions management
- End user support
- Disaster recovery planning
- Functional user training
- Non-production system data refreshes
- Full configuration analysis & recommendations
