CASE STUDY:
Enhanced Employee Records Management with Extended ECM for SuccessFactors
Utility Company digitizes, increases security and ensures compliance of employee records with OpenText xECM for SuccessFactors
Business Challenge
- Lack of business analytics to address audits and controls of required records
- Insufficient standardized processes and automation to enhance business resolutions
- Loss of HR time to focus on core tasks due to employee inquiries
- Storage, retention and disposition of over 80k paper documents
- Absence of a digital signature solution for timely execution of new hire processes
Solution
- Implemented a cloud-based network that adheres to security and privacy regulations
- Integrated OpenText xECM with SAP SuccessFactors to automate and manage and store employee data and records for easy access
- Enabled permission synchronization with SAP SuccessFactors to grant HR, Managers, and Employees specific access to records
- Delivered DocuSign integration to streamline signature processes from creation to storage
- Implemented document rules to map, file and retain employee records to address compliance and audit obligations
Benefits & ROI
- Digitized over 4K employee records improving efficiency of search, retrieval and sharing of electronic documents
- Improved decision making and strategic planning by providing real-time analytics through the establishment of data insight reports
- Increased security through encryption and backing up of electronic documents to prevent loss due to disasters
- Elevated HR and employee interactions through self service capabilities and an electronic signature solution
- Generated records management compliance to monitor retention and disposal of employee records, aligning with company policies
