AlitekWatch
What Happens When You Don’t Monitor Your OpenText Platforms: Avoid the Downtime and Disaster
Monitoring your OpenText applications – whether it’s Content Server, Documentum, or Intelligent Capture – is critical to ensuring smooth operations, user satisfaction, and cost management. Neglecting to monitor these platforms can lead to serious consequences, and the worst part is that these issues often go unnoticed until they cause significant disruptions. Here’s what happens when you don’t monitor your OpenText environment:
The Cascade of Failures:
- Server Slowdowns: When logs are left on or server performance isn’t monitored properly, the entire system begins to lag. This leads to delays in response times, frustrated users, and a snowball effect on operations.
- Index Partitions Fill Up: Without active monitoring, index partitions can reach capacity, causing index engine failure, which leads to inaccurate or completely failed search functionality.
- Distributed Agent (DA) Tasks Back Up: Tasks that the Distributed Agent (DA) handles, such as cleanup, purging, and data transfer, start to accumulate, causing inefficiencies and leaving your environment vulnerable to performance issues.
- Search Inaccuracies: Quarantined iPools or failed indexing processes lead to inaccurate search results, wasting time as users struggle to find critical information.
- Users Report Issues Instead of Preventing Them: When you’re not monitoring, users become the front line of defense, only reporting issues after their productivity has already taken a hit. This reactive approach leads to excessive downtime.
- Licensing Overages Go Unnoticed: Failing to monitor your system usage can result in exceeding your licensing limits, triggering hefty fines from the vendor that could have been avoided with regular monitoring.
- Capture Task Failures: Without monitoring batch tasks errors in Intelligent Capture, critical packages can be lost, leading to missed data and incomplete workflows that impact operations.
The Risks Don’t Stop There:
Not monitoring your OpenText applications leaves you vulnerable to costly and time-consuming problems. A lack of proactive maintenance leads to performance slowdowns and system breakdowns that hurt operational efficiency and user acceptance.
Here’s the Solution: Proactive Monitoring with AlitekWatch Proactive monitoring catches these issues before they spiral out of control. With AlitekWatch, you can:
- Prevent Server Slowdowns: Monitor server performance and logs to ensure your system is running smoothly.
- Monitor Index Partitions: Keep track of index health to prevent partition overload and avoid engine failure.
- Ensure DA Task Efficiency: Avoid Distributed Agent task pile-ups by ensuring tasks are completed in a timely manner.
- Optimize Search Results: Prevent quarantined iPools and keep search results accurate and reliable.
- Proactively Manage Licenses: Monitor usage and avoid licensing fines by staying within vendor limits.
- Monitor Capture Processes: Ensure batch tasks are running smoothly to prevent lost data and workflow disruptions.
Don’t wait until disaster strikes – keep your OpenText platforms running smoothly, prevent costly downtime, and avoid frustrated users with proactive monitoring.
