AlitekWatch
How AlitekWatch Helps You Reduce Downtime: Proactive Monitoring That Makes a Difference
System downtime is a productivity killer. Whether it’s OpenText Content Server (OTCS), Documentum, or Intelligent Capture, unexpected issues can leave your team scrambling, trying to figure out what went wrong. The longer the downtime, the more costly it becomes. But with AlitekWatch, you can catch issues before they spiral out of control – reducing downtime from hours to minutes.
Scenario 1: Without AlitekWatch
You receive multiple calls from users reporting that they can’t access your system. After replicating the problem and going through your usual troubleshooting steps, you’re stuck. Everything appears to be running:
- Services are up.
- Tomcat is working.
- Databases are available.
After an hour of troubleshooting the first part of the system, you investigate the Archive Center and find that it’s been throwing HTTP 503 errors. A simple restart of the services resolves the issue, but by now, the system has been down for 1.5 hours.
The downtime frustrates users, impacts productivity, and costs the business time and money.
Scenario 2: With AlitekWatch
With AlitekWatch in place, here’s how the same situation unfolds:
- You receive an instant alert from AlitekWatch that the login to Archive Center has failed. Instead of waiting for user reports, you’re already aware of the problem.
- As you log into Alitek Watch, you notice that while Tomcat services are up, more alerts are coming in, now reporting failures with OTCS logins.
- Based on the pattern, and your experience, you know that the Archive Center is likey at fault, since OTCS relies on its availability for user access, and you received that alert first.
- You log into Archive Center, find the HTTP 503 error, and restart the services.
This time, the total downtime is reduced to just 20 minutes.
How AlitekWatch Reduces Downtime Across Your OpenText Platforms:
- Proactive Alerts: Get notified about issues the moment they occur, so you can resolve them before users are even aware of a problem.
- Faster Troubleshooting: AlitekWatch’s application-level monitoring lets you skip the guesswork and focus on the real cause of the problem.
- Automatic Corrective Actions: For recurring issues, AlitekWatch can be configured to take action automatically, minimizing downtime without any manual intervention.
- Full Visibility Across Systems: With AlitekWatch, you can monitor Content Server, Documentum, and Intelligent Capture all in one place, catching problems across platforms.
Real-World Example: Faster Resolution of Login Issues
In the case of a login failure affecting both OTCS and Archive Center, AlitekWatch pinpoints the issue before users even start reporting it. Instead of spending over an hour troubleshooting and causing extended downtime, you can address the problem quickly, reducing the total downtime to just 20 minutes.
But the benefits of Alitek Watch go beyond just login issues. Whether it’s server slowdowns, indexing errors, or backup failures, AlitekWatch ensures you catch and resolve issues faster, keeping your systems running smoothly.
Stop letting downtime dictate your day. With Alitek Watch, you can minimize interruptions, maintain productivity, and keep your OpenText platforms operating efficiently.
