AlitekWatch
Automating Corrective Actions When Your OpenText Platforms Have Issues: A Game-Changer for System Uptime
If you’ve ever walked into the office on a Monday morning only to discover that your ECM or Intelligent Capture system isn’t functioning, you know how frustrating it can be. After some digging, you might realize that server patches were applied over the weekend, but the infrastructure team didn’t stop the application beforehand. The servers are up, so why isn’t your application running?
The solution could have been a simple restart of the application services, but since the infrastructure team didn’t know the application was affected, the issue went unnoticed – and now your users are locked out.
Here’s where automation saves the day. With AlitekWatch, you can use the Proactive Action feature to not only detect these issues but automatically resolve them. Imagine this: When Alitek Watch determines that your application is down and the OTCS Service hasn’t started, it automatically kicks off a script to restart the service. By the time your team logs in, the system is up and running, without anyone having to manually intervene.
Why Automated Corrective Actions Matter:
- Avoid Surprises: Server patches applied over the weekend? Alitek Watch can detect if services haven’t started properly and automatically restarts them, ensuring your system is ready for users.
- Resolve Issues Without Manual Intervention: Whether it’s restarting services or triggering custom scripts, AlitekWatch ensures that problems are solved before they reach your users.
- Proactive Monitoring: Beyond just detecting problems, AlitekWatch can automate corrective actions based on specific error criteria, keeping your system up and running 24/7.
- Prevent Downtime: No more waiting until users report issues – AlitekWatch gets your system back on its feet before anyone notices a problem.
This is just one scenario where automated corrective actions can keep your Content Server, Documentum, or Intelligent Capture systems running efficiently. Whether it’s server patches, task failures, or other common issues, AlitekWatch has you covered.
Automate Your Corrective Actions Now! Imagine the time and headaches you’ll save by automating corrective actions and preventing downtime.
