Level
Price
On Request
Help when you need it
Starting at $2,250/month
Fully Managed
Proactive, Inclusive Support
Starting at $5,500/month
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OpenText platforms support core business or regulatory processes
Downtime, latency, or data issues have enterprise-wide impact
Internal administrators are stretched thin or covering multiple platforms
You are planning upgrades, migrations, or consolidation
You need senior expertise available without hiring full-time specialists
You need periodic, unplanned, or minor application enhancements
More than just expertise. Experience and purpose-built tools.
Alitek Support goes beyond monitoring and break-fix to provide sustained ownership, priority response, and strategic continuity.
Alitek Support goes beyond monitoring and ticket resolution to provide sustained accountability and strategic continuity.
With Premium Support, you get:
Priority access to senior OpenText consultants who know your environment
Faster response times and deeper issue ownership
Proactive guidance aligned to your business priorities
A long-term partner focused on stability, performance, and value
Plan
Ongoing strategic guidance to help you reduce risk and maximize value.
Environment and configuration reviews
Roadmaps for upgrades, consolidation, and performance improvements
License and usage analysis to align spend with actual needs
Maintain
Priority operational support to keep systems stable and responsive.
Proactive monitoring through AlitekWatch
Rapid response to incidents and production issues
Vendor coordination and escalation management
Health checks with clear, actionable reporting
Extend
Senior capacity on demand when the business needs more.
Hands-on application support and configuration changes
Support for initiatives that rely on OpenText platforms
Advisory support for SAP, Microsoft, and other integrations
Knowledge transfer and mentoring for internal teams
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A predictable, high-touch support foundation
Every Premium Support engagement includes a defined core of services focused on reliability, responsiveness, and long-term performance.
Premium Support includes:
Platform issues interrupt business operations or slow critical workflows
Hands-on issue triage and resolution
Monthly review and planning calls
Proactive maintenance defined in your runbook
Unlimited support hours within the subscribed scope
Application support for supported platforms
Annual license and compliance review
Vendor ticket coordination and ownership
Optional add-on services are available to extend coverage based on your environment and risk profile.
Trusted with mission-critical platforms
Organizations rely on Premium Support when OpenText performance directly impacts operations, compliance, or revenue.
