Managed Services

Run Mission-Critical OpenText Platforms With Confidence

Alitek Managed Services keeps your OpenText environments stable, secure, and continuously improving so your teams can focus on the business, not platform issues.
Schedule a 30-Minute Consultation
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Operational Support Built for Enterprise Complexity

Managed Services is designed for organizations that rely on OpenText every day and need consistent performance without expanding internal headcount.

ongoing

Ongoing operational ownership of your OpenText platforms

monitoring

Proactive monitoring, support, and optimization

scale

A service model that scales with your environment and risk profile

This is long-term operational support, not project-based consulting.

Support Gaps Turn Platforms Into Risks

Even strong internal teams struggle to keep up with OpenText complexity, change, and performance demands.
support gaps

Common challenges we see: 

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Platform issues interrupt business operations or slow critical workflows
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Administrators are overloaded with maintenance instead of improvement
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Specialized OpenText expertise is hard to find or retain
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Enhancements and upgrades keep getting postponed

Alitek fills those gaps without forcing you to hire, train, or manage additional full-time staff.

Support Levels for Every Enterprise

Ensure your OpenText ecosystem is stable and performant with the level of coverage that fits your needs and budget.

Level Monitoring

Observability & Automation

 		Support

Expertise & Experience

Purpose

Improve and ensure OpenText system availability and performance

Extend or supplement your system administration capabilities

Value
  • Enable your administrators to be more effective and efficient
  • Reduce platform downtime impacts on the business
  • Enable your administrators to be more effective and efficient
  • Less expensive than hiring and retaining experienced administrators and developers

Offering
  • OpenText Monitoring SaaS
  • Fully administered solution
  • 100s of OpenText-specific tests and metrics
  • Continuously gathers metrics and diagnostics 24x7 to provide visibility and alerts
  • Standard health and management reports
  • Quarterly status call
  • Ad hoc platform support as needed
  • OpenText certified expertise enabled by diagnostic and observability troubleshooting technology
  • Scaled offering matches your needs
  • Platform support, maintenance, and patching
  • Application support and enhancements
  • Standard health and management reports
  • Monthly status call
Level

Value

Monitoring

Observability & Automation

  • Enable your administrators to be more effective and efficient
  • Reduce platform downtime impacts on the business
Support

Expertise & Experience

  • Enable your administrators to be more effective and efficient
  • Less expensive than hiring and retaining experienced administrators and developers
Level

Offering

Monitoring

Observability & Automation

  • OpenText Monitoring SaaS
  • Fully administered solution
  • 100s of OpenText-specific tests and metrics
  • Continuously gathers metrics and diagnostics 24x7 to provide visibility and alerts
  • Standard health and management reports
  • Quarterly status call
  • Ad hoc platform support as needed
Support

Expertise & Experience

  • OpenText certified expertise enabled by diagnostic and observability troubleshooting technology
  • Scaled offering matches your needs
  • Platform support, maintenance, and patching
  • Application support and enhancements
  • Standard health and management reports
  • Monthly status call

Trusted to support mission-critical OpenText platforms

More than a decade of managed services experience across Fortune 1000 environments.

Alitek manages and monitors OpenText platforms for organizations where downtime, data loss, or slow performance is not an option. 

Customers using AlitekWatch and Managed Services include

exxon
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Since 2019, I have worked with Alitek Premium Services on multiple projects and implementations. The level of communication, documentation, and support is above and beyond other software implementations and support services. Alitek day to day support is responsive and efficient, with most issues resolved within 24 hours. I look forward to our regular meetings and anticipate working with Alitek Premium Services for many years to come.

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Records Manager

Native Corporation

The Alitek staff is well informed and able to speak to issues when we have questions. They provide better knowledge than we get when we contact OpenText directly. I cannot think of any area where we have had a need that was not resolved in a professional and timely manner.

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IT Director

Electrical Generation and Distribution Company

Turn OpenText support into a strategic advantage

Let Alitek manage the platforms so your team can focus on the business.
Schedule a 30-Minute Consultation

Frequently Asked Questions

Do you provide 24x7 coverage?

Yes. AlitekWatch monitors your OpenText platform, application, and integrations around the clock.

Which platforms do you support?

We specialize in OpenText Content Server, Documentum, Capture, xECM, and InfoArchive platforms.

Do I need to purchase monitoring software?

No. AlitekWatch is a SaaS monitoring solution.

Can you work with our administrators?

Absolutely. We can augment your support team or provide all your support functions.

Can I just request platform optimization?

Yes. Our optimization services can be their own engagement to help you stabilize your environment.

How do you measure success?

We align KPIs with business outcomes like uptime, cycle time, and adoption rates.