AlitekWatch Platform Monitoring for OpenText

Real-Time OpenText Monitoring Built for Enterprise Operations

Stop losing time to silent OpenText failures. AlitekWatch is the monitoring engine behind Alitek Managed Services, providing real-time visibility into platform health, performance, and bottlenecks so teams can act before issues impact the business.

Schedule a Monitoring Assessment

You Cannot Manage What You Cannot See

Even stable OpenText environments degrade without visibility into what is happening beneath the surface.

Common business impacts of unmonitored OpenText environments:

Users lose confidence when documents are slow or unavailable

Manual workarounds appear when workflows stall

Performance degradation goes unnoticed until it affects operations

Executives lose trust in reporting and audit readiness

AlitekWatch brings these issues to light before they become business problems.

Monitor Your OpenText Platforms 24x7

Make your current team more effective with AlitekWatch 24x7 monitoring.

Level	Responsive Alerts & Efficiency	Proactive Alerts, Efficiency & Observability
Price	Starting at $1,000/month	Starting at $2,000/month
Purpose	Notification of issues before users are impacted	Proactively avoid potential issues
Offering	OpenText Monitoring SaaS with alerts Fully administered solution 100s of OpenText-specific tests and metrics Continuously gathers metrics and diagnostics 24x7 to provide visibility and alerts Standard health & management reports Quarterly status call Ad hoc platform support – as needed	OpenText Monitoring SaaS with alerts Fully administered solution 100s of OpenText-specific tests and metrics Continuously gathers metrics and diagnostics 24x7 to provide visibility and alerts Online console & Dashboard with metrics and reports Monthly status call Ad hoc platform support – as needed

Level

Price

Responsive

Alerts & Efficiency

Starting at $1,000/month

Proactive

Alerts, Efficiency & Observability

Starting at $2,000/month

Level

Purpose

Responsive

Alerts & Efficiency

Notification of issues before users are impacted

Proactive

Alerts, Efficiency & Observability

Proactively avoid potential issues

Level

Offering

Responsive

Alerts & Efficiency

OpenText Monitoring SaaS with alerts
Fully administered solution
100s of OpenText-specific tests and metrics
Continuously gathers metrics and diagnostics 24x7 to provide visibility and alerts
Standard health & management reports
Quarterly status call
Ad hoc platform support – as needed

Proactive

Alerts, Efficiency & Observability

OpenText Monitoring SaaS with alerts
Fully administered solution
100s of OpenText-specific tests and metrics
Continuously gathers metrics and diagnostics 24x7 to provide visibility and alerts
Online console & Dashboard with metrics and reports
Monthly status call
Ad hoc platform support – as needed

Full-Stack Visibility Across Your OpenText Ecosystem

AlitekWatch continuously analyzes the health, performance, and stability of OpenText platforms.

Monitored Indicators:

Document processing rates

Workflow completion times

API responsiveness across integrated systems

Early warning for bottlenecks affecting user productivity

Platforms Monitored:

OpenText Content Suite

OpenText Capture (Intelligent Capture / Captiva)

OpenText Extended ECM (xECM)

OpenText InfoArchive

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We stay platform agnostic and use our content expertise to recommend the best fit for your business.

OpenText Monitoring: Built for Enterprise Complexity

Unlike infrastructure tools, AlitekWatch understands how OpenText actually runs in production environments.

Connect

AlitekWatch connects to your OpenText environment without disrupting operations.

Analyze

Platform-specific tests evaluate system health, workflows, jobs, APIs, storage, and performance.

Alert

Actionable alerts are generated based on severity and business impact.

Improve

Monitoring insights inform tuning, optimization, and ongoing improvements through Managed Services.

What Sets AlitekWatch Apart

Out-of-the-box platform-specific tests and metrics crucial to the health and performance of your platform

Performed every 5–10 minutes

Alerts and notifications routed to your ticketing system

Automation of corrective actions where appropriate

One monitoring platform across multiple EIM environments

Online dashboards and reporting available with standard subscriptions

OpenText Content Suite

50+

automated tests

85+

dashboard metrics

OpenText Capture

50+

automated tests

40+

dashboard metrics

Documentum

90+

automated tests

50+

dashboard metrics

See What Your OpenText Environment Is Telling You

Get visibility into system health and performance before issues impact users, compliance, or operations.

Schedule a Monitoring Assessment

Frequently Asked Questions

Do I need to purchase software for AlitekWatch?

No. AlitekWatch is a hosted platform that provides world-class monitoring for OpenText platforms as a service.

Do I need to install AlitekWatch in my environment?

No. AlitekWatch runs in the Alitek hosted environment with a lightweight collector in your environment to collect selected metadata for monitoring.

How is AlitekWatch different from infrastructure monitoring tools (Splunk, Datadog, etc.)?

AlitekWatch monitors the OpenText applications themselves, not just infrastructure. Infrastructure tools only show whether systems are running, not whether OpenText is healthy or usable.

How often does AlitekWatch run health checks?

AlitekWatch performs automated platform-specific tests every 5 to 10 minutes.

What problems can monitoring detect early?

Performance degradation, workflow delays, indexing failures, API timeouts, storage and capacity issues, and configuration changes affecting system stability.

Can alerts integrate with our ticketing system?

Yes. Alerts and notifications can be routed directly into your existing ticketing system.

Does monitoring help improve long-term system performance?

Yes. AlitekWatch identifies recurring patterns and bottlenecks, enabling informed optimization and scaling decisions over time.