A global energy services leader, SLB, partnered with Alitek to modernize Manufacturing Record Book (MRB) generation across its worldwide manufacturing operations. By replacing fragmented, manual processes with an automated, enterprise-grade solution, SLB significantly improved speed, accuracy, and revenue realization across the organization.
Background
SLB operates highly complex manufacturing and service environments that must meet strict quality, regulatory, and customer documentation requirements. Manufacturing Record Books serve as critical proof of compliance required to complete customer delivery and trigger final invoicing.
Through years of growth and acquisitions, SLB accumulated multiple legacy content management systems across regions and business units. This resulted in information silos, inconsistent security models, and limited global visibility into manufacturing and inspection documentation.
The Challenge
MRB creation at SLB was largely manual and highly inefficient. Teams were required to locate, validate, and assemble thousands of documents from disconnected repositories.
Customer-specific MRB requirements, contractual holdbacks, and export compliance rules added complexity. Incomplete or inaccurate records risked delayed payments, customs holds, and increased audit exposure across global operations.
The Solution
Alitek designed and delivered an automated Manufacturing Record Book solution using OpenText Extended ECM and GlobalCents Powertools, fully integrated with SAP.
The solution established a single, authoritative digital MRB framework that automatically collected, linked, and validated documentation across manufacturing, inspection, supplier, and quality processes.
SLB was able to predefine MRB templates and documentation requirements by product, customer, and regulatory standard, including ISO 9000 and ISO 9001. This ensured every MRB was complete, accurate, and consistently structured while identifying missing documentation early in the manufacturing lifecycle.
Deep integration with SAP enabled system-driven MRB creation triggered by part numbers, serial numbers, and batch data. GlobalCents automation dynamically assembled MRBs using live links to source documents, ensuring the most current approved versions were included while preserving historical records for repeat orders.
Automated workflows supported collaborative review, approval, formatting, and publication, including table of contents generation and standardized branding. The end-to-end solution transformed MRB generation into a scalable, compliant, and repeatable enterprise process capable of supporting global manufacturing and customer acceptance requirements.
Results and Outcomes
The automated MRB solution reduced average record book creation time from more than two weeks to less than four hours, delivering a dramatic cycle time reduction across global operations.
This acceleration enabled faster customer acceptance, earlier invoicing, and shorter order-to-cash timelines.
Process efficiencies and reduced manual effort generated more than $2.75 million in annual cost savings, delivering a clear and measurable return on investment. Improved documentation accessibility and transparency also supported earlier revenue recognition, stronger cash flow predictability, and higher customer satisfaction.
Project Highlights
Reduced MRB creation time from over two weeks to less than four hours through end-to-end automation
Achieved more than $2.75 million in annual cost savings by eliminating manual assembly and rework
Accelerated invoicing and revenue recognition through improved documentation accuracy and accessibility
Conclusion
By modernizing Manufacturing Record Book generation, SLB transformed a critical operational bottleneck into a strategic capability.
Alitek's solution improved compliance, reduced operational risk, enhanced customer transparency, and directly supported faster revenue realization at global scale.
