The key performance indicators (KPIs) that move after a VIM deployment are invoice cycle time, touchless processing rate, cost per invoice, early payment discount capture, exception rate, AP staff productivity, and storage cost. VIM's own reporting makes these measurable in ways many manual processes never were: the standard report set includes an aging report that shows delays by role or invoice type, an exception analysis report that shows processing times by company code, supplier, or exception, an automation and OCR report, a productivity report, a current liability report, and a KPI dashboard.
PetSmart achieved a 50% invoice-processing improvement and an 88% reduction in VIM custom objects after the reimplementation we delivered. Magnera saw a 65% reduction in invoice processing time, 70% lower storage costs, and 80% more discount-capture opportunities across a global deployment. Movement typically starts within the first months after go-live, and the trend matters as much as the level: exception and touchless rates keep improving as capture is trained on your vendors' layouts and the rules are tuned to how your teams actually resolve issues. We recommend a formal optimization review every 6 to 12 months so the tuning work stays on the calendar.