Transform your Mailroom into the Digital Future with Auto Learning and RPA

By October 16, 2020 News

In today’s world we have advancements in reusable rockets make returning to the moon a reality, more electric cars on the highways with improved lithium batteries designs, new financial technologies that allow for simple banking activities from anywhere and medical therapies to improve our lives daily. Yet as we near 2021, hospitals still overwhelmingly rely on manually processing paper from patients, doctors, and insurance companies. While the types of documents that need to be addressed in this paper channel is large, prior authorizations, referrals, healthcare assessment forms, and explanation of benefits are the most common document types that arrive in paper form.

Transform your Mailroom into the Digital Future with Auto Learning and RPA

By Robert Elefante, Principal at Alitek
By Mike Brookover, CEO at Alitek

In today’s world we have advancements in reusable rockets make returning to the moon a reality, more electric cars on the highways with improved lithium batteries designs, new financial technologies that allow for simple banking activities from anywhere  and medical therapies to improve our lives daily. Yet as we near 2021, hospitals still overwhelmingly rely on manually processing paper from patients, doctors, and insurance companies. While the types of documents that need to be addressed in this paper channel is large, prior authorizations, referrals, healthcare assessment forms, and explanation of benefits are the most common document types that arrive in paper form.

The promise of the paperless office seems so out of reach when confronted with the realities of your corporate mailroom. While electronic communication is the largest channel for incoming information, the physical paper coming through your mailroom remains a process challenge.  The compliance regulations that are in place to protect patients still need to be met with these paper communication channels.  It is an ongoing struggle to identify vital business information, adapt to process change in the paper clutter of a mailroom, and then quickly and efficiently route the information to the right part of your organization.

Alitek works with hospitals to address this information channel through a Digital Mailroom solution.  To be efficient and compliant, hospitals need to have a single view of their patient information regardless of the incoming information channel.  to the Digital Mailroom enables them to merge this paper communication channel with their existing electronic communication channels so  these documents can be triaged and routed within a defined timeframe to meet strict service level agreements (SLA).   In most cases, these SLAs require robust audit trails for compliance with the Medicare and Medicaid CMS Star Rating.

An Alitek customer was struggling capturing the results and audit trail for the Health Care Assessment forms that were delivered to patients through traditional paper mail.  The requirements to use paper mail was set forth by government regulations without regard to the complexities of having a robust audit trail process.  Alitek delivered an AI-Augmented Capture solution that enabled the hospital to capture the incoming paper Health Care Assessment forms electronically, capture the patient information, route the documents to the proper part of the hospital for processing, and capture a detailed audit trail all in real-time eliminating the days and weeks of manual processing.  This improved process of the digital mailroom is an important part of the hospital keeping their CMS star rating at or above the level that enables maximum financial reimbursement.

The Digital Mailroom automates the flow of information in an organization.  With the Alitek Digital Mailroom solution, new incoming content types can be automatically added to the Digital Mailroom process quickly using the auto-learning capabilities in the OpenText AI-Augmented Capture platform.  Additionally, the solution uses RPA bots to remove human interaction with the repeatable activities of lookups, routing, and audit trail management, enabling improved results due to less human involvement.  The Digital Mailroom isn’t the way of the past, it is a vital communication channel for the future

Learn more about how Alitek and OpenText AI-Augmented Capture can help you transform into the Digital Mailroom of the future.

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About Alitek

Alitek is a leader in information based digital transformations. We help organizations improve business outcomes, increase efficiency, and reduce risk, through better management of information. Our experienced team works with you to build a unique strategic plan based on your specific needs, no matter the size of your company.