CASE STUDY:
Fax Automation with Healthcare Records
Payer/Provider Hospital achieved a paperless environment by automating fax and paper healthcare forms within their mailroom
Business Challenge
- Client with multiple statewide hospital and office facilities faced challenges triaging 10k faxes per day containing pre-authorization forms
- Multiple resources were assigned to perform manual triage activities
- Records were not compliant in accordance to hospital or government guidelines
- SLA targets were not met due to records being inaccessible or not available to the business users
Solution
- Fax Automation Solution (FAS) leveraging the OpenText platform with Alitek solution tools
- Defined the specific ingestion requirements for all incoming forms subject to the triage process
- Built SharePoint Flows and Content Workflows to formalize the classification and review of the actionable tasks
- Integrated with EMR/EHR’s allowing for single source of truth when filing incoming forms
Benefits & ROI
- Average time to process incoming faxes takes seconds with real-time review
- Cost reduction of up to 80% of current cost to manual triage process flow
- Users are able to directly access key information in real-time, improving decision making , customer/patient support
- 100% SLA compliance
- Better customer service
- The ability to report on all tasks in the process managing operational efficiencies
