INDUSTRY

Aviation Services

TECHNOLOGY

SharePoint Online

Business Challenge

  • SharePoint site structure was designed around geographical regions which made maintenance difficult due to the frequent local changes
  • Key information was collected via phone calls, emails and faxes. Records were stored in physical boxes
  • Client had minimal in-house IT resources with limited SharePoint experience
  • Users relied on folder navigation to locate documents and lists
  • Field-level security was not implemented in a consistent manner which made provisioning of new stations (local offices) difficult

Solution

  • Redesigned site structure around subject-matter as opposed to geographic interests (reduced SharePoint sites from 72 to 6)
  • Designed enterprise metadata taxonomy
  • Standardized security model based on metadata taxonomy
  • Setup workflow that allows station leaders to review and approve all content related to their station

Key Benefits

  • Centralized management of content and access
  • Single point of management for key enterprise-wide accessible documents
  • Ability to locate content by leveraging metadata as opposed to trial-and-error folder navigation
  • Improved content security at a more granular level
  • Solved inconsistencies across the enterprise –  documents are managed centrally, but business SME’s are still empowered to curate their own content libraries
  • Rebalanced workload within IT by delegating management of document approvers to qualified  business SME’s