Energy Services & Manufacturing





Business Challenge

  • With manufacturing and service facilities across six continents our client faced multiple challenges in compiling manufacturing records
  • The client had multiple out-of-date content management systems acquired through various acquisitions
  • The client’s Manufacturing Record Book (MRB) documents had inconsistent security and access mechanisms, causing delays in locating information
  • Due to records being either completely inaccessible or not readily available to users, the client’s invoicing process was delayed while personnel manually compiled final MRBs


  • Enhanced MRB solution which pairs the OpenText platform with GlobalCents software
  • System includes the ability to define the specific documentation requirements for all parts and materials subject to Quality Manufacturing standards such as ISO 9000/ISO9001
  • Workflows formalize the submission, review, and approval of manufacturing records, providing a defensible audit trail for compliance requirements
  • Integration with SAP provides a single source of truth of parts and relevant documentation to be included in MRBs

Benefits & ROI

  • Average time to create a record book was reduced over from over 2 weeks to less than 4 hours
  • Process improvements helped deliver a net cost reduction of over $2.75 million dollars per year
  • Users are able to research product history in SAP and directly access manufacturing documentation, improving decision making and customer support
  • By automating the MRB assembly and approval process, the client was able to deliver final MRBs more quickly to their customers
  • Client has achieved better customer service through increased manufacturing transparency
  • Ultimately, the client has been able to both invoice for final delivery and recognize revenue more quickly