INDUSTRY

Energy Services

TECHNOLOGY

OpenText xECM

Business Challenge

  • Customer had global operations with teams disconnected with design, maintenance, and construction information, with SAP hosted in US.
  • Critical engineering drawings and maintenance records stored in different geographical locations and file shares, without governance and compliance.
  • End-users tended to create one-off folder structures from one asset (drill ship or rig) to the next, constructing and finding the required documents was a time-consuming process.
  • Change management processes specifically related to Maintenance not related to SAP and e-mail transactions limiting visibility to in-process changes.

Solution

  • Enabled the process management of all rig-related standards and engineering content through Extended ECM for SAP.
  • Established a process for migrating existing information from applications and file shares into the new standardized connected workspaces. 
  • Authenticated users have access to current versions of drawings, standards, procedures, etc., while also limiting access to superseded info.
  • SAP Business Relationships enabled to display active or superseded information for historical reference
  • Platform to be extended for integrating and surfacing SAP content via Office 365 platform

Benefits & ROI

  • Simplified and streamlined document control processes by standardizing document taxonomies across the global organization
  • Improved user self-service capabilities around reliably searching & locating relevant operational documents
  • Reduced time and cost for drill ship and rig maintenance by providing the correct versions of controlled documents in real time to the users
  • Improved global compliance by automating the process for managing document versions and retention
  • Contributed to safety gains by ensuring that critical documentation is readily available