Commercial Real Estate



Business Challenge

  • As the oldest family-owned CRE organization in New York City, our client manages information on buildings dating back over a century, which they develop, build, own, and manage
  • The client had a recent implementation of OpenText’s Content Server, with a small user base and limited adoption
  • The client saw EIM as a competitive advantage in a document-centric industry
  • Focusing on its content-centric business processes, the client strived for greater agility and efficiency through effective EIM, in addition to expanding interaction with its user base


  • Defined quick-wins to immediately improve information management, using existing toolset
  • Built a multi-year EIM program roadmap, outlining individual projects and known dependencies
  • Provided budgetary estimate for EIM program rollout and expected benefits
  • Aligned current technology with identified business needs
  • Identified most cost effective way to meet future business needs, between software acquisition and process changes
  • Implemented an EIM steering committee to guide all future technology and process changes

Key Benefits

  • Identified information touchpoints between key business processes and defined projects to improve information access and visibility 
  • Enabled business to make long-term decisions based on roadmap and budgetary estimates
  • Identified current manual or paper-based processes that will be automated and streamlined, to improve their ongoing operational efficiency
  • Reduced cost and improved support for platform maintenance